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Information For Your Visit to Customised Beauty

Upon Visiting

To allow everyone to enjoy their visit with us, we ask that people kindly pay attention to the information below. Some things can seem a little harsh sometimes e.g our cancellation policy, but we are a business and as such several people calling to cancel on the day when we may have already turned others away is the difference between a business succeeding and failing. But it also makes the experience enjoyable. It is nice to have the time to offer a drink and allow you your few minutes peace from the world instead of rush rush rush. So we hope you understand, and we look forward to meeting you.

On arrival

Please arrive 5 minutes before your appointment so that we can fill out the necessary forms or update them. This will also give us a chance to offer refreshments and to give you the opportunity to take a moment to relax before your treatment begins.

Late arrivals

Please be prompt for your appointment. If you arrive late we will do our best to fulfil your full treatment, but to avoid disruption to other clients, your treatment will finish at the original time and the full price of the treatment will be charged.

Cancellation policy

At Customised beauty we require that if our clients are unable to make an appointment, that they kindly give us 24hours notice so that we have the opportunity to refill the space. If we are not given sufficient notice we will have to charge a cancellation fee. This will be 50% of the cost of treatment. This makes a massive difference to small business staying open.

Booking fee

If a client makes an appointment online a booking fee is taken to reserve your space. If the treatment is cancelled 24 hours before, that booking fee is refunded. If a client fails to show for an appointment, 50% of the cost of the treatment is automatically charged. If a client continues to no show for an appointment booked over the phone and does not give us 24hours notice we will have to charge a £10.00 booking fee

Consultation Card

Upon your first visit, you will be asked to fill in a detailed consultation card, this will include your medical history, medications and allergies. Please complete all sections fully, even if it doesn’t seem relevant, some conditions and medications can have an effect on treatments. We will also require you to update this form, if there are any changes to your health, medication or trying to or have become pregnant.


Some treatments require specific clothing or foot wear. We have detailed this information under the treatment heading. So that we are not overloading you with information here.