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Information For Your Visit to Customised Beauty

COVID-19

To All of our Lovely Customers

As we do not know when we will be allowed to re-open all bookings will be cancelled. We are currently leaving end of July open for bookings but if we are not allowed to re-open, people will be contacted as and when.
We are still contactable via info@customisedbeauty.co.uk and Facebook should anyone need any help, advice, or products dropping of to your home.

We as a team we would love to thank each and everyone of you for an amazing 4 years so far. Without you we wouldn't be here, we would not of met so many people who bring us so much joy. You have been through so many ups and downs with us. We can not wait to come back stronger than ever, with new treatments and technologies.

Thank you again, please stay safe, look after each other – from a distance. We will see you soon
Love
Emma, Molly and Belinda
The Customised Beauty Team

 

Upon Visiting

To allow everyone to enjoy their visit with us, we ask that people kindly pay attention to the information below. Some things can seem a little harsh sometimes e.g our cancellation policy, but we are a business and as such several people calling to cancel on the day when we may have already turned others away is the difference between a business succeeding and failing. But it also makes the experience enjoyable. It is nice to have the time to offer a drink and allow you your few minutes peace from the world instead of rush rush rush. So we hope you understand, and we look forward to meeting you.

On arrival

Please arrive 5 minutes before your appointment so that we can fill out the necessary forms or update them. This will also give us a chance to offer refreshments and to give you the opportunity to take a moment to relax before your treatment begins.

Late arrivals

Please be prompt for your appointment. If you arrive late we will do our best to fulfil your full treatment, but to avoid disruption to other clients, your treatment will finish at the original time and the full price of the treatment will be charged.

Cancellation policy

At Customised beauty we require that if our clients are unable to make an appointment, that they kindly give us 24hours notice so that we have the opportunity to refill the space. If we are not given sufficient notice we will have to charge a cancellation fee. This will be 50% of the cost of treatment. This makes a massive difference to small business staying open.

Booking fee

If a client makes an appointment online a booking fee is taken to reserve your space. If the treatment is cancelled 24 hours before, that booking fee is refunded. If a client fails to show for an appointment, 50% of the cost of the treatment is automatically charged. If a client continues to no show for an appointment booked over the phone and does not give us 24hours notice we will have to charge a £10.00 booking fee

Consultation Card

Upon your first visit, you will be asked to fill in a detailed consultation card, this will include your medical history, medications and allergies. Please complete all sections fully, even if it doesn’t seem relevant, some conditions and medications can have an effect on treatments. We will also require you to update this form, if there are any changes to your health, medication or trying to or have become pregnant.

Age Of Consent

We are happy to treat people of all ages but anyone under the age of 16 needs to be accompanied by a parental guardian. They need to sign the consent from and remain on the premises through out the treatment. We do not preform Hollywoods and Brazillians on anyone under the age of 18.

Clothing

Some treatments require specific clothing or foot wear. We have detailed this information under the treatment heading. So that we are not overloading you with information here.

Vouchers

Here at Customised Beauty we like to try and make it a little easier with our Gift Vouchers.

Our gift vouchers can be used on products or treatments and can be for any amount when purchased in store.

Our Gift Cards are coded to each person and can also be used as a top up card when you are saving for a special event.

Our gift Vouchers do not have an expiry date* unless they have been won in a raffle. Raffle prizes can not be extended past their used by date.

*Normal vouchers can be used up until the time Customised Beauty stops trading.

All Vouchers are non-refundable